Refund Policy
At Trexinternationalco, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a refund in accordance with the following terms:
- Eligibility for Refund You are eligible for a refund within 30 days of receiving your leather jacket. The jacket must be in its original condition, unworn, and with all original tags and packaging.
- Refund Process To initiate the refund process, please contact our customer service team at info@trexinternationalco.com. We will provide you with a return label and instructions on returning the jacket. Once we receive the jacket and verify that it is in its original condition, we will issue a refund to the original form of payment within 30 business days.
- Shipping Costs We will refund the total purchase price of the jacket, but shipping costs are non-refundable. You will be responsible for the cost of shipping the jacket back to us.
- Exchanges We do not offer exchanges at this time. If you wish to exchange your jacket for a different size or style, please follow the refund process and place a new order.
- Final Sale Items Certain items may be marked as final sales and are not eligible for refunds or exchanges. These items will be clearly marked on our website.
- Defective or Damaged Items If you receive a defective or damaged jacket, please contact our customer service team immediately. We will provide you with a return label and instructions on returning the jacket. We will cover the cost of shipping and issue a refund or exchange once we receive the defective or damaged item.
- Changes to Refund Policy We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and apply to all purchases made after the effective date of the updated policy.
- We accept return just some countries like canada, united kingdom, united states, united arab emirates.
This refund policy is in accordance with United States laws and regulations. If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.